Why TrewCare?
Providing Home Care in Cornwall since 1993
Established in 1993 by Diane and Stephen Dyckhoff, TrewCare is a family company, managed by Naomi Blackmore, Diane and Stephen’s daughter. Naomi has worked for TrewCare since 1996 and is the Managing Director and Nominated Individual. Diane has a degree in Nursing and a Masters Degree in Gerontology.
Together we have dedicated our lives to promoting and facilitating exceptional care in our local area.
It is our belief that everyone is entitled to the best quality of care possible; that is the basis of our philosophy of care.
We aim…
…to provide the quality of service that we would ourselves wish to receive and constantly strive to achieve and improve our goals.
We believe…
…that caring for our carers gives them the foundation necessary to be able to care for our clients.
We aim…
…to establish a good relationship with our carers, encouraging them to develop their skills and knowledge to enhance their working practice and job satisfaction.
We care…
…about the care you receive from us. Clients may feel confident that we will always endeavour to have their best interests at heart.
Quality. Dedication. Trust.
At TrewCare, we take everyone’s trust and safety very seriously. All our TrewCarers are selected extremely carefully, interviewed, their references and working records checked and we also ensure Disclosure and Barring Service checks are obtained. The first six months of employment are a probationary period, in order to assess the suitability of the carer.
We consider our carers to be special people, who are chosen for their adaptability, integrity, reliability, compassion, flexibility and dedication with the common sense and skills required to provide high quality care for our clients.
Prior to commencing working with us, all carers undergo a five day induction training programme to meet and exceed the requirements of the governments Skills for Care, Care Certificate.
The induction process includes each new carer being allocated a Mentor who is a lead carer in the community. They work alongside their Mentor until they are competent to work unsupervised. The Mentor is someone within the team whom they can talk to for advice and support.
Training is so important to us at TrewCare. We’ve developed a Continual Professional Development Programme to ensure that learning and development is embedded within everything that we do.
We use the latest GPS technology for real time visit verification, no-show alerts, documented visits notes, client medication alerts and carer messaging. Our clients’ families can have access to enable them to see, in real time, the care our professional TrewCarers’ have provided.
Meeting Your Needs, Exceeding Your Expectations
At TrewCare, we strive to provide the highest quality care while going the extra mile to ensure you feel not just cared for, but cared about. The truest measure of the quality of our service comes from our clients themselves.
We’re pleased to share some of the praise we’ve received from our clients and families whose lives we’ve been honoured to care for.
‘Thank you for all of your help every day as you have given me back my life’
‘I would like to thank you and your team for demonstrating care, respect and good practice towards mum, we have felt reassured that she was in the safest of hands, very many thanks.’
‘Your carers are wonderful, several are good friends now, they keep me cheerful and feeling safe. Simply the best.’
‘I would like to thank everyone at TrewCare for everything that was done for my husband, especially his ‘regulars’, who improved the quality of both our lives immeasurably.’
‘I would like to thank you and your staff for the amazing care that we provided for mum. Mum’s carers went over and above what was expected of them, and despite mums extreme reluctance initially, some of them became great friends.’